TOS

BY COMMISSIONING OR REQUESTING WORK FROM THE ARTIST, THE CLIENT AGREE TO THE FOLLOWING TERMS:

Turnaround time requires at least one week and may take up to multiple months depending on schedule and project scope.
The Client will be updated on the status accordingly, alternatively progress may be found on the public Trello to-do.
Delays and adjustments to the timeline will be relayed to the Client by the Artist.
The Client has the right to request refunds 2 months after deadline if work has not been delivered and there has not been an agreed amendment to the project timeline.
Deliverables (full-res png, jpg or psd) will be provided by the Artist to the Client through Google Drive or other file transfer options.
The Client acknowledges that files delivered through Google Drive may be removed or cleared at the Artist's discretion, after confirmation of download, retrieval or usage from the Client.

Payment must be paid in full before work will start. The Client can pay a 50% down-payment (or negotiable) for higher value projects.
Proposals and invoices will be sent to the Client when work is ready to begin. The Client must not send money before payment request is made.
Invoices must be paid in a timely manner, or the project may be cancelled.
Prices are in USD, and paid via Paypal invoice or Wise.
Once payment has been made, the Client acknowledges the work and deliverables are digital and no physical goods will be shipped.
The Client warrants they will not issue chargebacks and the refund policy mentioned in Section 4 be followed.

2. RIGHTS AND USAGE

The Artist retains copyright, ownership, redistribution and intellectual property rights to the artwork, including but not limited to displaying, advertising, printing the work and work-in-progress on websites, social media, portfolios.
The Client and Artist may agree upon a separate agreement that amends the usage of the artwork for the Artist and Client.
The Client receives exclusive, non-transferable rights to the work for personal use.
- Displays on social media for promotional purposes with no direct monetization, including profile pictures, banners, printing and framing in personal spaces, websites.
Credit to the artist is required (twitter@hampopi).
The Client may modify or edit the work with prior permission from the Artist.

3. REVISIONS

Major changes will incur a separate fee if the work is late into the process.
- E.g changing pose while in lineart/colouring stage
The Client acknowledges that revision requests may affect project progress.
Only minor changes are accepted after work completion.

4. REFUNDS AND CANCELLATION

If a cancellation is requested within 2 days before work starts, 50% of payment may be forfeited. A full refund may be provided if there is more than 2 days notice.
No refund is possible after significant progress has been made on the work.
If the Artist cannot complete work or there are delays for unforeseen reasons, the Client can request for a full refund. If work done up to this point is accepted and used by the Client, the Artist will provide a partial refund.

5. COMMUNICATION

Communication and discussion of the project work will occur throughout the project, including concepts, situational updates and more.
Communication channels include Twitter, Trello, Discord, or other options according to the Artist's discretion.
Artist response time may vary up from one week in order to provide better or more substantial updates with regards to the work progress.

6. ACKNOWLEDGEMENT

The Client is 18+ and be of legal age to commit to an agreement, or has a legal guardian to make this agreement on their behalf.
Agreement date is upon first inquiry or first transaction.
The Artist retains the right to stop working with and/or refund the Client if they are found to act inappropriately during the work progress.